The Effect of Atm Technology in Nigeria Banking Industry (a Case Study of Skye Bank Plc)

TABLE OF CONTENTS

CHAPTER ONE

1.1    Introduction

1.2    Statement of the Problem

1.3 .. Aims and Objectives of study

1.4 .. Research Question

1.5    Formulation of Hypothesis

1.6 .. Significance of the study

1.7    Limitation of the study

1.8 .. The Scope of the Study

1.9 .. Definition of Terms

 CHAPTER TWO: LITERATURE REVIEW

2.0       General Introduction

2.1       ATM Technology and Other technology in Banking Industry

2.2       History of A TM in Nigeria Banking Industry

2.3       Types of ATM in Nigeria Banking Industry

2.4       Users of ATM

2.6 ….. ATM Manual

2.7       Natural of Customers in Nigeria Banks

2.8 ….. A TM fraud in Nigeria

2.9 ….. ATM Card Fraud

2.9.1 .. Modern Trend in ATM Technology

2.9.2 .. ATM Location

2.9.3 .. ATM Security

2.9.4 .. Hardware in ATM  

2.9.5 .. ATM Software

2.9.6 .. How to make an ATM Deposit

2.9.7    History of Skye Bank PIc Nigeria

2.9.8    Management Structure and Its Administration at Skye Bank PIc

2.9.9 .. ATM History of Skye Bank PIc

2.9.10 Skye Bank Launches Cash-Deposit

2.9.11 Modern Trend in ATM

2.9.12 Financial Networks

2.9.13 Technology in use in Banks before the Advance of ATM Technology

2.9.14 Information Development

2.9.15 Information System Development

2.9.16 Reliability in ATM Technology

2.9.17 Other Electronic Card using on A TMS

2.9.18 Inter Switch

2.9.19 Reference

CHAPTER THREE

3.1     Introduction

3.2 … Selecting of Data

3.3 … Collection of Data

3.4 … Design and Administration question

3.5 … Sample Size Determination

3.6 … Sampling Techniques

3.7 .. Data Analysis Techniques

 CHAPTER FOUR

4.1 .. Date Presentation and Analysis 38

4.2 … Data Analysis

4.3 .. Data Interpretation  

 CHAPTER FIVE

5.1 …. Summary of Findings

5.2 …. Conclusion

5.3      Recommendation

Bibliography 

Chapter One of The Effect of Atm Technology in Nigeria Banking Industry (a Case Study of Skye Bank Plc)

INTRODUCTION

Globalization is a Universal phenomenon. Globalization has brought a lot of changes to financial industries in the global community and there is an increase in profit on economy through Information Technology (IT)

There is no doubt; the introduction of Automated Teller Machine (ATM) has changed the face of electron payment in Nigeria.

“An Automated Teller Machine (ATM) is a computerized telecommunication device that provides the clients of any financial institution an access to any financial in a public space without the need for a cashier of human clerk”

(WIKIPEDIA, THE FREE ENCYLOPEDIA). It is also called machine.

In the last ten years, Banks in developed countries have been investing more and more on Information Technology (IT) as a means to reduce costs and improve operation efficiency. An investigation of the application of Information Technology in Nigeria Banks was carried out in order to determine the expectations and success of Information Technology implementations in the sector.

The data were generated from a survey of randomly selected branches of Skye Banks in Lagos, the commercial capital of Nigeria. Almost all the Banks had an information Nigeria policy, the main thrust of which technology policy, the main thrust of which were to achieve full application goals to secure competitive advantages and to be up to take. Only 565.6% of them actually achieved some measure of successful implementation. The expected benefit of investment in IT were realized in only a relatively few number of Banks.

The consequence was that, less than 40% of the Banks were poised to maximize the benefit of IT through major investment especially in the areas of online access and transactions electronic commercial and electronic publishing. It is estimated that at least 60% of the branches of the, Banks are spending less than $150.000 annually on Information Technology (IT).

In the light of these, Banks in the country are now adopting teller service Technology that is Automated Teller Machine (ATM) because it is cost effective in the long run system in Nigeria.

In the past few years, Nigeria Banks and the financial service industry in particular here embraced the concept of e-money. Changes have begins to take place in the Nigeria financial land scope and customer are increasing .raising the hope of expectations for quality customers service customer is identified by inserting a plastic ATM card with a magnetic stripe on a plastic smart card with a chip that contains a Unique code number and some security information such as an expiration or CVVC. Also, Authentication is provided by the customer entering a Personal Identification Number (PIN).

STATEMENT OF THE PROBLEM

Poor’ Automated Teller Machine (ATM) technology is what customers of banks are now facing in Nigeria Banking Industry. Less than two years after banks customers have welcome ATM, the assistance is gradually changing, into another extravagant display of frustration. And the problem of cash/card retreat is no more a mere saying. However, usage of Personal Identification Number Code (PIN Code) by other people is the contra statement of the problem identified for this project work. As these could help to reduce the risk bank/customer might fall into. The research project is thus poised, to examine the possible role of which A TM could play on Nigeria banks especially as a lot of frauds are associated with A TM technology nowadays.

AIMS AND OBJECTIVES OF THE STUDY

The primary objectives of this study are to seek/entitled “Effects of ATM technology on Nigeria banking industries”.

v    To examine the importance of ATM on Nigeria citizen in banking industry, Stockage of cards on the machine, efficiency and effectiveness of A TM on banking, customer and also the management

RESEARCH QUESTION

v To ATM is curse or blessing to banking industry?

v How long does it takes you to complete withdraw process make on A TM?

v Is ATM save and reliable?

v Can money be withdrawn at any time on ATM?

v How fast can PIN CODE be retrieve when forgotten?

v Do A TM technology reduce the length of’ queuing in banking hall?

v How many time can one use ATM card pet day?

FORMATION OF HYPOTHESIS

The null and alternative hypothesis to be adopted for this research endeavor would as follows:

1. Ho: ATM technology is not necessary to the survival of banking industry

Hi: ATM technology is necessary to the survival of banking industry

1. Ho: ATM technology is not the alternative to reduce queues that characterize the country’s banking hall

Hi: ATM technology is the alternative to reduce queues that characterize the country’s banking hall.

1. Ho: ATM has not improve bank service effectiveness.

Hi: ATM has improved bank service effectiveness.

SIGNIFICANCE OF THE STUDY