Design and Implementation of an Online Complaint Management System
Design and Implementation of an Online Complaint Management System
Abstract on Design and Implementation of an Online Complaint Management System
The research work “design and implementation of a complaint management system.Our system has the facility to register every customer and store their detail in database, each customer is given a unique ID after registrationtoacces is own portal to lodge in His/Her complain. The Admin is task with allocating these complain to appropriate personel to handle them.This research work was carried out as a means to solve the problems encountered where Customers are dis satisfy with services rendered to he/she. The Complaint Management System was achieved using two programming environment: PHP and MYSQL, with PHP as front-end and MySQL as the back-end database. The system can be entered using a username and password. It is accessible by an administrator ,engineers/staffs and customer. The interface is very user-friendly. protected for personal use and the data processing is very fast.
