An Approach to Application of Total Quality Management in Building Maintenance Operations
An Approach to Application of Total Quality Management in Building Maintenance Operations
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Table of Content on An Approach to Application of Total Quality Management in Building Maintenance Operations
CHAPTER ONE:
INTRODUCTION
Background of the study
Statement of the problem
Statement of the objectives
Research questions
Research hypotheses
Significance of the study
Scope of the study
Limitations of the study
Definition of terms
CHAPTER TWO:
REVIEW OF RELATED LITERATURE
Concept of internal control
Factors that characterize effective internal control
Classes of internal control
Limitations of internal control
Evaluations of internal control
Internal control and the auditor
Public accountability
Historical overview of the case study
Internal control and accountability
CHAPTER THREE:
RESEARCH METHODOLOGY
Research design
Sources of data
Area of study
Population of the study
Determination of sample size
Reliability of the instrument
Validity of the instrument
Method of data analysis
CHAPTER FOUR:
PRESENTATION OF DATA
Presentation of data
Test of hypotheses
CHAPTER FIVE:
SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS
Summary of findings
Conclusions
Recommendations
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